Beginning On November 5, 2019 as a FREE service to you, The County FCU will be enrolled in the VISA Fraud Alerts via a text message program, (message and data rates may apply). The first time a suspicious transaction occurs, you will receive a text asking you to Opt-in. If you do, the new system will then send you a text verify the suspicious transaction automatically. You would simply text back to the system YES or NO if you had made the transaction. Just one more way we are working to protect your money.
To protect your account, your ATM and debit card transactions are monitored for potentially fraudulent activity which may include a sudden change in locale such as when your card is used unexpectedly overseas, or a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. The type of alert generated is known as an EnFact Fraud Alert. Our goal is to minimize your exposure to risk and the impact of any fraudulent activity on your accounts.
This new service is very useful for the weekend shoppers who may be without a debit card until the next business day in the event a questionable transaction triggered a temporary shutdown of your VISA Debit Card.
How it Works
The first time a member transaction hits on an EnFact Fraud Alert, an enrollment text message will be sent to the cell phone number we have on file. This happens within minutes of the first transaction that our system detects as suspicious.
- The automatically generated text will ask you if you want to enroll in the program, and if you do, respond with a YES text. If you would not like to enroll, please respond NO.
- If you respond YES, future EnFact Alerts will be sent via text, including the original Enfact that generated the enrollment text.
- If you respond NO, you will not be asked again. The service can be added later by a Member Service Representative and there is no cost to you for the service.
- If you do not respond, the enrollment message will be sent again on the next EnFact Alert and a member of our team will attempt to contact you on the next business day to verify you made the transaction. Multiple EnFact Alerts without transaction verification from you may cause your debit card to be temporarily deactivated.
Our goal is to minimize your exposure to risk and the impact of any fraudulent activity on your accounts.