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Careers

• Newly-created Position! Mortgage Business Development Officer - Old Town

The County Federal Credit Union prides itself on building lifelong relationships that support the success of our members and the communities we serve. We have been named the “Best Places to Work in Maine” several times, and if you are a professional looking for a career, not just a job, you are in the right place! We focus on career development and promotion – people are the core of everything we do. We offer a competitive benefits package including a very strong 401k plan with a contribution of up to 15%, health and vision insurance options with 90% of the premium paid for the employee, generous paid time off, tuition reimbursement, profit sharing, and more!

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  1. Maintain constant communication with clients via email, phone, and mail from application to closing and post-closing.
  2. Develop relationships with attorneys, realtors, appraisers, and vendors about specific client needs.
  3. Maintain contacts and good working relationships with real estate brokers, attorneys, and builders to ensure the organization’s favorable image and provide information regarding current loan policies and procedures.
  4. Support front-end lending services directly with membership in various branches when needed.
  5. Utilize technology to expand mortgage services to a broader reach and facilitate member mortgage services through omnichannel communications.
  6. Assist leadership with developing real estate loan products, including secondary market saleable loans, adjustable-rate mortgages, and lines of credit.
  7. Participate in developing member-facing mortgage technologies that enhance the member borrowing experience.
  8. Receives inquiries from prospective loan clients regarding all types of mortgage and construction loans and provides requested information regarding the organization’s lending policies and procedures.
  9. Offers loan customers products, including a preauthorized payment plan, credit life and disability insurance.
  10. Promotes deposit-related products in select market areas by offering appropriately matched loan and deposit products that benefit the member.
  11. Perform other job-related duties as assigned.
  12. Physical Requirements: Prolonged sitting (5-8 hours per day), frequent use of hands to manipulate/grasp objects, frequent use of fingers for keyboarding, ability to communicate on the phone and face-to-face with members, occasional bending and lifting from floor height, frequent forward reach, walking distance of 20 feet inside and outside branch throughout the workweek. Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

• Retail Services Manager - Northern Region

The County Federal Credit Union prides itself on building lifelong relationships that support the success of our members and the communities we serve. We have been named the “Best Places to Work in Maine” several times, and if you are a professional looking for a career, not just a job, you are in the right place! We focus on career development and promotion – people are the core of everything we do. We offer a competitive benefits package including a very strong 401k plan with a contribution of up to 15%, health and vision insurance options with 90% of the premium paid for the employee, generous paid time off, tuition reimbursement, profit sharing, and more!

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  1. Oversee and lead branch operations, through individual branch managers and front-line personnel to ensure they meet organizational goals and objectives. Monitor retail product delivery quality and take action to resolve problems.
  2. Hire, review, schedule, train, direct, and monitor the work of direct reports; conduct performance reviews; allocate resources to meet operational needs within the department; review and approve, deny, or modify department recommendations for subordinates.
  3. Participate in establishing the annual operations budget and monitoring performance to the budget throughout the year; establish annual sales goals (in conjunction with marketing) for deposit products and initiate actions to achieve goals.
  4. Work with the Marketing Department to understand and recommend branch-level marketing materials, communications, and messages. Ensure branches implement and carry out marketing strategy.
  5. Maintain up-to-date knowledge of competitor rates, terms, products, and other marketplace trends related to lending. Provide timely feedback to allow the credit union to react competitively.
  6. Effectively supervise personnel, ensuring optimal performance:
  7. Provide leadership to assigned personnel through effective goal-setting, delegation, and communication.
  8. Conduct performance appraisals as required and corrective actions if needed.
  9. Conduct interviews and assist with hiring staff in lending departments.
  10. Identify cross-sell opportunities and cross-sell services to members through in-person sales sessions, telephone, written correspondence, and external sales calls.
  11. Reinforce and mentor staff on the importance of cross-selling credit union products.
  12. Contact existing members to maintain and expand banking relationships as well as contact prospective members to develop new business.
  13. Network in the Northern Branch communities to develop new long-term, mutually beneficial relationships, focusing on the promotion of the credit union’s products and services to increase deposits, consumer, real estate, and small business loan relationships.
  14. Active participation in local Chamber of Commerce groups, Economic Development Corporations, and other location organizations.
  15. Build top-of-mind awareness of the credit union and present products and services through phone calls, emails, and in-person visits to community businesses while fostering those relationships and increasing business.
  16. Initiate and maintain contact with business partners (i.e. real estate agencies, attorneys, title companies, etc.) and schedule ongoing visits to promote credit union membership.
  17. Solicits businesses to determine interest in the Credit Union as a benefit for their company. Makes personal visits and solicits new business. Maintains company listings to include but are not limited to contract information, direct deposits, biographical information, directions, and information board history.
  18. Through mentoring, leads staff towards successful community business development strategies for maximizing increased membership, products per member, and all other aspects of member service.
  19. Perform other job-related duties as assigned.
  20. Physical Requirements: Prolonged sitting (5-8 hours per day), frequent use of hands to manipulate/grasp objects, frequent use of fingers for keyboarding, ability to communicate on the phone and face-to-face with members, occasional bending and lifting from floor height, frequent forward reach, walking distance of 20 feet inside and outside branch throughout the workweek. Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

• Branch Manager - Fort Fairfield

Would you like to lead a growing branch? Are you a dynamic leader with an excellent customer service background? Do you have financial services experience? Then WE need YOU! We have an immediate opening for a branch manager at our Fort Fairfield location. A Branch Manager must be passionate about leading an experienced team in underwriting loans, responding to member inquiries, and analyzing financial data. The successful candidate should be willing to participate in community affairs to increase the credit union’s visibility and enhance new and existing business opportunities.

The right candidate must also be able to efficiently assist in the management of the daily operations of a branch. Assist in training and supervision and meet established goals. Develop new business and deepen member relationships while providing superior member service. Promote a positive culture through coaching, guidance, and staff motivation. Interact with members on escalated issues, utilize resources, and provide resolutions within their authorization level.  Ensure employees meet goals and educate members on appropriate products and services. Actively train on updates and changes to policies and procedures and ensure compliance.  Must have excellent organizational as well as oral and written communication skills. This position entails reviewing and processing applications for various loans, including consumer, mortgage, and home equity. Responsibilities include explaining loan policies, evaluating and approving loans, and ensuring members and prospective members are always serviced promptly and professionally—the ability to operate various computer applications, including Microsoft Office products including Word, Excel, and Outlook. We offer a competitive wage and benefits package, including a very generous 401(k) plan!

This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

• Member Service Rep., New Accounts & Lending - Houlton

The County Federal Credit Union is seeking an energetic and enthusiastic individual as a Member Service Representative focused on New Accounts & Lending in our Houlton branch. Member Service Representatives (MSRs) are responsible for assisting new and existing members in opening all types of new accounts, including but not limited to Shares, Share Drafts, IRA and HSA accounts, Business/Commercial Non-Profit organizations, as well as Municipal, Estate, and Trust accounts. MSRs also educate members on the availability of loans and loan-related products. Applicant must have great written, verbal, and communication skills.

If the idea of being the point person and working in an exciting, fast-paced, friendly workplace appeals to you, we want you to join our growing team. In this role, you would be responsible for all aspects of member service, including new accounts and supporting our Lending team! We offer a competitive wage and benefits package, including a very generous 401(k) plan!

This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

• Vault Teller - Howland

The County Federal Credit Union is seeking an energetic individual who enjoys working in a fast-paced supervisory role as a Vault Teller in our Howland location. The successful applicant must enjoy working with the public and motivating and challenging staff in a professional and positive environment.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Vault tellers are expected to be currency experts. Their responsibilities include but are not limited to overseeing the daily operations of the vault, ensuring secure and compliant storage of branch currency, fulfill distribution of currency requests to tellers, place and process currency order, prepare shipping of currency to the Federal Reserve to maintain acceptable branch cash levels, balance and maintain cash and coin vaults, balance and replenishment of ATM, balance and maintain coin counter.
  • Receive and process member financial transactions from the teller line and drive-thru, including posting transactions to member accounts and maintaining member records.
  • Balance own cash drawer, process money orders, cash advances, loan payments, cash checks, etc.
  • Assist Member Service Center Representatives with incoming phone call overflow.
  • Provide routine information concerning services and direct members to the appropriate departments for specific information and services.
  • Research and resolve member questions, problems, and concerns by way of telephone, written correspondence or in person.
  • Monitor member relations specialists’ lines for compliance with established policies and regulations; take action to resolve any compliance issues.
  • Complete monthly Branch Security Report.
  • Promote credit union products and services.
  • Other duties assigned by management.

We offer a competitive wage and benefits package, including a very generous 401(k) plan! This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

• Head Teller - Presque Isle

The County Federal Credit Union is seeking an energetic, enthusiastic individual who enjoys working in a fast-paced supervisory role as Head Teller in our Presque Isle location. The successful applicant must enjoy working with the public and motivating and challenging staff in a professional and positive environment.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Receive and process member financial transactions including but not limited to deposits, withdrawals and loan payments; sell money to members; transfers.
  • Balance Cash drawer and daily transactions.
  • Provide routine information concerning services and direct members to the appropriate departments for specific information and services.
  • Schedule and monitor the daily activity of Member Relations Specialists (Tellers).
  • Train, direct, and evaluate employee performance on the Member Relations Specialists line.
  • Identify performance problems and take action to correct them.
  • Monitor member relations specialists’ lines for compliance with established policies and regulations; take action to resolve any compliance issues.
  • Order and maintain the cash and coin vault as well as balance and maintain the ATM.
  • Complete monthly Branch Security Report.
  • Promote credit union products and services.
  • Other duties assigned by management.

We offer a competitive wage and benefits package, including a very generous 401(k) plan! This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

• Member Service Representative - Caribou

The County Federal Credit Union is seeking an energetic and positive person with the desire to help members and provide them with great service! We have a Full-Time Member Service Center Representative position available in the Caribou branch.

The ideal candidate will resolve members’ questions and concerns during the first contact whenever possible. This role requires effective communication over the phone while maintaining in-depth knowledge of all products and services. This candidate should possess a pleasant personality, have the ability to research and resolve problems and deal effectively with members’ needs. Strong written and verbal communication skills are a must. We offer a competitive wage and benefits package including a very generous 401(k) plan! If you are looking to expand your career with one of the Best Places to Work in Maine, apply today!

This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

• Teller/Member Relations Specialist (Full-time) - Presque Isle, Houlton, Bangor, and Caribou

The County Federal Credit Union is seeking a positive and ambitious individual to join our team! We have Full-time Teller/Member Relations Specialist positions available at the Presque Isle, Houlton, Old Town, and Caribou branches.

This position is responsible for promoting our products and services to all members, processing member transactions (deposits, withdrawals, payments, and other cash/check transactions), ensuring transactions are processed accurately and efficiently within our balancing procedures, and providing exceptional member service. The successful candidate will have a positive, friendly, professional attitude and appearance. Reliable transportation and attendance are a must, along with weekend availability. We offer a competitive wage and benefits package, including a very generous 401(k) plan!

This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

• Teller/Member Relations Specialist (Part-time) - Mars Hill

The County Federal Credit Union is seeking a positive and ambitious individual to join our team! We have a Part-time Teller/Member Relations Specialist position available in our Mars Hill branch.

This position is responsible for promoting our products and services to all members, processing member transactions (deposits, withdrawals, payments, and other cash/check transactions), ensuring transactions are processed accurately and efficiently within our balancing procedures, and providing exceptional member service. The successful candidate will have a positive, friendly, professional attitude and appearance. Reliable transportation and attendance are a must, along with weekend availability. We offer a competitive wage and benefits package, including a very generous 401(k) plan!

This is a great career opportunity if you enjoy positively impacting people’s lives and want to contribute to our mission. Apply today! To apply, please send your resume and cover letter to careers@countyfcu.org and attention to Human Resources. Equal Opportunity Employer.

What are you looking for in a Career?!

A fun work family, a professional environment, a new experience?

We are always looking for bright, ambitious, progressive-minded talent to join our team of professionals. Having related experience in financial or customer service is always a plus but not required. The County Federal Credit Union is a member-owned financial institution with offices in Bangor, Caribou, Fort Fairfield, Houlton, Howland, Mars Hill, Old Town, and Presque Isle.

We’d love to talk with you.